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1) We take full responsibility for the condition of all items at the time they are listed, sold, and UNTIL the moment they are shipped. However, once items are passed from our possession into the possession of the postal service, we accept NO responsibility for any delays or damage sustained while in transit. Under NO circumstances will we accept monetary responsibility for items delivered in damaged condition due to mishandling or abuse, and any claims/complaints shall be made directly with the postal service directly. At buyer's request, items may be insured at an additional cost. If interested, please inquire and we can provide a quote
2) International buyers need to realize that the default flat rate international shipping cost is the most economic international shipping rate we can offer, but it is NOT an insured service and does NOT include a tracking number. For insured shipment with tracking you will need to select an expedited delivery option; please contact us for more specific details and for quotes by writing us at: royalroserecords@gmail.com
3) All sales are to be considered FINAL. Returns due to buyer's remorse ARE NOT ACCEPTED. Returns shall be accepted ONLY in the instance of a serious and legitimate problem. NOTE: Merchandise credit is the sole form of FULL purchase price refund; all items must be returned in the same condition as they were shipped in order to be eligible; be aware that your return will be subject to a 25% restocking fee if the item is not found to be defective upon return inspection.
Last Updated: 8 May 2017 20:05:44 PDT home  |  about  |  terms  |  contact
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